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Terms of Service

Last updated: July 19, 2026

These Terms of Service (“Terms”) govern your access to and use of the websites, products, and services offered by Ockem, a Base22 company (“Ockem,” “we,” “us”) — including ockem.com, proof.ockem.com, Ockem Proof, and any related early-access programs such as Ockem Read and Ockem Audit (together, the “Services”). By using the Services, you agree to these Terms. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to it.

1. The Services

Ockem Proof runs automated accessibility checks on PDF documents, remediates them, and issues a certificate recording the checks each document passed. Some capabilities are offered as a free trial or free assessment; others are paid, including document remediation credits and done-for-you remediation services. We may change, suspend, or discontinue any part of the Services, and may impose limits on free offerings (for example, the number of documents, pages, or submissions per person) at any time.

2. Accounts and eligibility

You must be at least 18 years old and able to form a binding contract to use the Services. Where an account is required, you are responsible for the accuracy of the information you provide, for safeguarding your credentials, and for all activity under your account. Notify us promptly at [email protected] if you suspect unauthorized use.

3. Your documents

You retain all rights to documents you submit to the Services. You grant Ockem a limited, non-exclusive license to host, process, analyze, remediate, and transmit those documents solely to provide the Services to you. You represent that you have the necessary rights to the documents you submit and that they do not contain content you are prohibited from sharing with us. Files submitted through free offerings are automatically deleted within 30 days; see our Privacy Policy for details on storage and retention.

4. Acceptable use

You agree not to:

  • use the Services in violation of applicable law or third-party rights;
  • probe, scan, disrupt, or overload the Services, or attempt to access data that is not yours;
  • circumvent usage limits on free offerings, including by creating multiple identities;
  • resell or provide the Services to third parties as your own service without our written agreement;
  • submit malware or content designed to interfere with the Services.

5. Fees and payment

Paid offerings are billed at the prices displayed at the time of purchase or as set out in an order or statement of work agreed with us. Unless expressly stated otherwise, fees are exclusive of taxes, and you are responsible for any applicable taxes other than taxes on our income. Certificates and remediated deliverables for paid work are released upon payment as described at purchase.

Prepaid documents do not expire. A document you have purchased remains in your balance indefinitely, whether or not it is ever used.

Refunds. Documents on which no remediation work has ever been started are refundable within 30 days of purchase, for any reason — contact support and we refund the untouched portion to the original payment method. Once work has started on a document it is no longer refundable, but it never expires: that document stays in your balance and may be applied at its purchase value against an Ockem Assured or Managed Compliance invoice. Documents already consumed by certification are not refundable, because the deliverable has been produced and released. After 30 days, purchased documents are non-refundable and remain yours to use.

How a partial refund is calculated. When we refund part of a pack, the documents you have already consumed are charged at the published rate for the largest pack that quantity would have completely filled — ten consumed documents at the ten-document rate, three at the single-document rate — and we refund the remainder of what you paid. The bundle discount belongs to buyers who use the bundle.

6. Certificates and compliance disclaimers

Ockem Proof certificates record the results of automated checks mapped to WCAG 2.1 AA, together with any remediation performed. A certificate is a record of the checks a document passed — it is not legal advice and not a guarantee that a document complies with any law or regulation (including the ADA, Section 508, Section 504, or the European Accessibility Act), nor a guarantee that no accessibility claim will be made against you. Automated checks do not replace a full manual audit for complex documents. You are responsible for your own legal compliance obligations.

7. Intellectual property

The Services — including software, checks, scoring methodology, certificates’ format, site content, and trademarks — are owned by Ockem or its licensors and are protected by intellectual-property laws. Except for the limited right to use the Services under these Terms, no rights are granted to you. If you send us feedback or suggestions, we may use them without restriction or obligation to you.

8. Confidentiality

If we enter into a separate agreement with confidentiality terms (for example, for done-for-you services), that agreement controls. Otherwise, each party will use reasonable care to protect non-public information received from the other and use it only in connection with the Services.

9. Warranty disclaimer

The Services are provided “as is” and “as available.” To the maximum extent permitted by law, Ockem disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, and does not warrant that the Services will be uninterrupted, error-free, or that automated checks will identify every accessibility issue in a document.

10. Limitation of liability

To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data; and (b) Ockem’s total liability arising out of or relating to the Services will not exceed the amounts you paid to Ockem for the Services in the 12 months before the event giving rise to the claim, or USD $100 if you have paid nothing. These limits do not apply where they cannot be limited by law.

11. Indemnification

You will defend and indemnify Ockem against claims arising from documents or content you submit, your use of the Services in violation of these Terms, or your violation of applicable law.

12. Termination

You may stop using the Services at any time. We may suspend or terminate your access if you materially breach these Terms, if required by law, or if we discontinue the Services. Sections that by their nature should survive termination (including Sections 6–11) survive.

13. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date above reflects the current version, and material changes will be posted on this page. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

14. Governing law

These Terms are governed by the laws of the State of Texas, USA, excluding its conflict-of-laws rules, and any dispute will be resolved in the state or federal courts located in Texas, whose jurisdiction both parties accept.

15. Contact

Questions about these Terms: [email protected], or through the contact form.